Damage Calculation Systems and DMS (Part I.)
Software solutions that help insurers organize the claims process from first notice of loss (FNOL) to settlement are insurance systems. Solid insurance systems are dedicated to providing an efficient way of handling claim settlements, policy administration, reinsurance, accounting, loss control, and damage calculations.
In the automotive industry, one has various aspects to consider. For instance, handling of collision repair processes including estimating damage as well as the creation of a repair plan. In damage calculations, each requested repair can have various operations to be selected and each replaced part can easily have countless types of alternatives from different OEMs, etc.
How does one ensure that the right operation has been selected?
How can one know that all of the damaged parts where included in the estimate?
Or if any extra parts were added to damage calculations by mistake?
Without a doubt finding correct answers for such questions used to be a rigorous job for insurers. Here was the point where Damage Calculation systems could be devised and spread among insurers to produce a safe repair estimate which complies with their standards.
Audatex or Silver DAT II are two examples of Damage Calculation Systems well-used among insurers and car-dealers. Such applications enable repair facilities to provide accurate estimating of costly repairs and processioning insurance claims comfortable.
On top of that if both the DMS and the Damage Calculation System are connected via an interface, then submitting of service repairs from DMS as well as receiving accurate estimates from Damage Calculation Systems makes the claim process uncomplicated to handle for all parties.
For dealers, to better organize repair orders, for insurers to control claim process according to their standards and finally for customers to get their cars back on the road faster. This win-win situation boosts customer experience to the next level!
If you are one of the people who want to know more about that, please follow my next article related to data flow between both DMS and Damage Calculation Systems.
Looking forward to your feedback and genuinely interested in your opinion on it.
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