PinnedDr. Juraj Hanus“If you can’t measure it, you can’t manage it.”There is an old saying that goes: “If you can’t measure it, you can’t manage it.” I’m constantly searching for answers when I don’t know…2 min read·Aug 4, 2020----
Dr. Juraj HanusOverbooking Workshop StrategyWhen customers schedule a service appointment through an online dealer booking platform, the scheduling system automatically assigns…3 min read·6 days ago----
Dr. Juraj HanusNo More No ShowsIt goes like this: The workshop operates using modern scheduling systems with excellent organization, follows high-quality standards, and…5 min read·Dec 11, 2023--1--1
Dr. Juraj HanusHow dealers operate with workshop resources.How to make the process more practical?·8 min read·Sep 26, 2023----
Dr. Juraj HanusHow to balance workshop utilization with the right number of waiting customers.If a dealer carries out a lot of repair orders daily (150+), many customers are potential “waiters.” The waiter is a customer who wants to…2 min read·Apr 9, 2023----
Dr. Juraj HanusDealer Management System (DMS) vs. Importer Management System (IMS)Today I want to take a closer look into the automotive software industry and its consumer target groups, key players, and parties involved.6 min read·Jan 26, 2023----
Dr. Juraj HanusLost Sales in AftersalesDealers can hardly accept financial losses due to “disruptive” innovations, new Original Equipment Manufacturer (OEM) strategies, and…3 min read·Oct 24, 2022----
Dr. Juraj HanusThe MoSCoWConcerning product management tools for digital solutions, there are a couple of good options for selecting the proper prioritizing…2 min read·Aug 23, 2021--1--1
Dr. Juraj HanusDMS Resource Management OverviewThere is a clear functional parallel between resource capacity and time-clocking in Dealer Management Systems. The one who could connect…1 min read·May 30, 2021----