PinnedDr. Juraj Hanus“If you can’t measure it, you can’t manage it.”There is an old saying that goes: “If you can’t measure it, you can’t manage it.” I’m constantly searching for answers when I don’t know…Aug 4, 2020Aug 4, 2020
Dr. Juraj HanusOverbooking Workshop StrategyWhen customers schedule a service appointment through an online dealer booking platform, the scheduling system automatically assigns…Apr 30Apr 30
Dr. Juraj HanusNo More No ShowsIt goes like this: The workshop operates using modern scheduling systems with excellent organization, follows high-quality standards, and…Dec 11, 20231Dec 11, 20231
Dr. Juraj HanusHow dealers operate with workshop resources.How to make the process more practical?Sep 26, 2023Sep 26, 2023
Dr. Juraj HanusHow to balance workshop utilization with the right number of waiting customers.If a dealer carries out a lot of repair orders daily (150+), many customers are potential “waiters.” The waiter is a customer who wants to…Apr 9, 2023Apr 9, 2023
Dr. Juraj HanusDealer Management System (DMS) vs. Importer Management System (IMS)Today I want to take a closer look into the automotive software industry and its consumer target groups, key players, and parties involved.Jan 26, 2023Jan 26, 2023
Dr. Juraj HanusLost Sales in AftersalesDealers can hardly accept financial losses due to “disruptive” innovations, new Original Equipment Manufacturer (OEM) strategies, and…Oct 24, 2022Oct 24, 2022
Dr. Juraj HanusThe MoSCoWConcerning product management tools for digital solutions, there are a couple of good options for selecting the proper prioritizing…Aug 23, 20211Aug 23, 20211
Dr. Juraj HanusDMS Resource Management OverviewThere is a clear functional parallel between resource capacity and time-clocking in Dealer Management Systems. The one who could connect…May 30, 2021May 30, 2021
